Shipping policy

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At pgagolf.it.com ("we," "us," or "our"), we strive to deliver your orders quickly and efficiently. This Shipping Policy outlines our delivery times, rates, order processing procedures, and tracking mechanisms.

1. Shipping Rates and Delivery Estimates

We aim to offer clear, predictable shipping options for all orders placed through our Site:

  • Standard Shipping Rate: $5.98 USD per order.
  • Estimated Delivery Time: 2 to 7 business days after order dispatch.

Note: Delivery times are estimates and start from the date of shipping, rather than the date of order. Delivery times may vary depending on destination address, local postal service efficiency, and peak seasonal volume.

2. Order Processing Time

All orders are processed and prepared for dispatch within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • Orders placed on weekends or holidays will begin processing on the following business day.
  • You will receive a shipping confirmation email containing tracking information once your order has been dispatched.

3. Order Tracking

When your order has shipped, you will receive an automated email notification from us featuring a tracking number you can use to check its status. Please allow up to 24 hours for the tracking information to become active on the carrier's portal.

If you have not received your order within 8 business days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will investigate it for you.

4. Shipping Destinations and Address Accuracy

Please ensure that all delivery details provided at checkout are complete and correct. We are not responsible for packages delayed, misrouted, or lost due to incorrect or incomplete address entries submitted by the buyer.

5. Customs, Duties, and Taxes

For international shipments outside of the primary fulfillment region, pgagolf.it.com is not responsible for any customs clearance charges, import duties, or local taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.

6. Lost, Damaged, or Missing Packages

If your order arrives damaged or if a package is marked as delivered but you have not received it, please retain all packaging materials and report the issue to our support team immediately at [email protected] within 48 hours of delivery so we can assist with filing a claim or sending a replacement.

7. Contact Us

If you have any further questions or concerns regarding our Shipping Policy, please feel free to reach out to us:

pgagolf.it.com
Address: 15 Princes Avenue, Vaucluse, NSW 2030, Australia
Email: [email protected]
Phone: +61-465115788